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Road Assistance

Lincoln Highway Assistance provides free highway assistance to all Ford and Lincoln customers in Puerto Rico. It is dedicated exclusively to assisting Ford and Lincoln owners and provides a wide variety of free services. Assistance on the Road is available 24 hours a day and 365 days a year. Find your support phone number on Lincoln Road below

Lincoln Road Assistance contact number 1-800-521-4140

Coverage time

Coverage is in effect for the duration of the manufacturer's warranty even if the vehicle has changed ownership during this period. 2007 or newer Lincoln vehicles are covered for 6 years or 70,000 miles, whichever comes first. Lincoln vehicles from 2004 through 2006 are covered for 4 years or 50,000 miles, whichever comes first.

Terms

To receive Assistance on the Lincoln Road, the client must:

Call the Lincoln Road Assistance number provided to report damage to the unit and provide all necessary information. Take all necessary precautions and accept no responsibility, offer or commitment of payment of any kind. Comply with the terms of the Lincoln Highway Assistance. Getting Assistance, please have the following information ready when calling Lincoln Road Assistance:

  • Vehicle identification number (VIN)
  • Vehicle registration number
  • Exact location
  • Contact phone number

Note: Your 17-character identification number (VIN) is found in the vehicle title, in the register and in the insurance document. It can be found on the dashboard of the car, near the windshield and on the driver's door knocker.

Crane

In the event of covered vehicle failure, Lincoln Road Assistance will coordinate the trailer or other means of transportation to the nearest Lincoln dealership within a 35-mile radius.

Tire Change

Lincoln Road Assistance will help you mount the spare tire in the event of a punctured tire.

Cables Start Current Run

Lincoln Road Assistance will attempt a boot with wires running to the battery of the covered vehicle.

Fuel delivery

If your car runs out of fuel, up to 2 gallons of gas or 5 gallons of diesel will be provided so you can get to the nearest fuel station.

Keyless Car Assistance

If the keys of the covered vehicle are accidentally left inside it, assistance on the Ford road will provide assistance in the most practical way. However, if the customer can not enter your vehicle, modern security systems will force you to make a forced entry. In this case, any cost for the damaged fact will be the responsibility of the client and will be made to sign a statement authorizing the permit. This service does not cover replacement of keys.

    The specification data is a guide as to the models, specifications and features available in your market and was correct at the time of publication. Ford reserves the right to change specifications and colors of vehicles at any time. Your dealer is the best source for up-to-date information. Ford Motor Company reserves the right to change product specifications at any time without incurring obligations.

    *Prices apply to Puerto Rico and can vary without previous notification. The price published is the Manufacturer’s Suggested Retail Price (MSRP) and does not include optional equipment, title or registration fees. Visit your nearest authorized Ford dealership for actual prices and offers.